Key Accounts Manager
Division: SecureDrive
Location: Durban, KwaZulu-Natal
Job Type: Permanent
Industry: Security and Investigations
Functional Area: Sales
Posted: 04 August 2025
Closing Date: 11 August 2025
Overall Purpose of the Job:
The main objective of the Key Account Manager is to achieve designated sales targets through sales to both B2B and SME customers and support key accounts as required.
Duties and Responsibilities:
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Source and acquire new business in B2B and SME through an ongoing prospecting plan
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Generate business in the assigned accounts and attain new accounts in line with targets
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Ensure clients’ needs and expectations are met
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Maintain knowledge of competing products/services, pricing structures, and strengths/weaknesses to better serve and retain customers
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Ensure profitable sales volume and strategic objectives are achieved
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Continuously assess and validate customer needs while maintaining high satisfaction levels
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Collaborate with customer support and internal teams to meet customer performance objectives
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Follow up on orders regularly
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Assist with timely collections of outstanding invoices
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Assist with budget development
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Manage internal and external customer issues
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Contribute to initiatives aimed at improving customer satisfaction and retention
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Support strategic company planning
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Ensure adherence to company policies and procedures
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Prepare detailed proposals and quotes based on customer requirements
Minimum Qualifications and Experience:
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Matric / Grade 12
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Relevant qualification or degree (advantageous)
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Minimum 3 years of experience in a similar role
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Excellent verbal and written communication skills
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Computer literacy (MS Office, Excel, PowerPoint)
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Strong interpersonal skills
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Experience in the telematics industry (advantageous)
Key Attributes:
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Action-oriented
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Time management
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Planning and organizing
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Attention to detail
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Problem-solving skills
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Analytical thinking
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Comfortable working in a fast-paced, pressurised environment
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