Administrator: Service Advisor
Company: UD Trucks Pretoria East
Location: Pretoria East, Gauteng, South Africa
Job Type: Permanent
Reference Number: MOT250505-3
Closing Date: 12 May 2025
Job Purpose
UD Trucks Pretoria East has a vacancy for a Service Advisor Administrator. The main goal is to deliver top-quality customer service by coordinating vehicle servicing, repairs, and maintenance. The role acts as a link between the workshop team and the customer, ensuring smooth communication, timely completion, and cost-effective repairs.
Key Responsibilities
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Welcome customers in a friendly and professional manner
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Understand and assess customer service and repair needs
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Prepare and explain service estimates
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Keep customers updated throughout the service process
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Sell and explain routine services
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Handle bookings, phone calls, and service follow-ups
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Maintain accurate records: job cards, invoices, authorisations, warranties
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Coordinate transport options for customers
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Update and manage the customer database
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Assist the dealership in meeting service and process excellence standards
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Handle customer complaints through CRM systems
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Attend relevant training and team meetings
Minimum Requirements
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Matric / Grade 12
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Valid, unendorsed driver’s licence
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Computer literate
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Basic numeracy skills
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Knowledge of dealership policies and procedures
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Experience with the UD Trucks brand (advantageous)
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Familiarity with service-related systems (advantageous)
Skills and Attributes
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Motivated, energetic, and ethical
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Positive attitude and team player
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Customer-focused and results-driven
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Willing to learn and undergo continuous training
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Reliable and detail-oriented
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