Admin Clerk / Receptionist

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Admin Clerk / Receptionist
Location: KZN-Estcourt Hospital, KwaZulu-Natal
Job Type: Permanent
Reference Number: 1053884
Closing Date: 27 May 2025

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Job Summary:
An opportunity has become available for a suitably qualified individual to fill the position of Admin Clerk / Receptionist based at KZN-Estcourt Hospital. The primary purpose of this role is to manage the receiving, capturing, and distribution of samples and ensure efficient administration to support service delivery and turnaround times.

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Minimum Requirements:

• Grade 12 or relevant NQF Level 4 qualification (required)

• BSc Degree (advantageous)

• 0–1 year of relevant working experience

• Computer literacy

• Knowledge of organisational policies and laboratory information systems

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Key Responsibilities:

• Sort and distribute samples in accordance with SOPs to ensure proper routing to various labs/sites

• Register samples and process queries accurately

• Dispatch specimens and monitor report processing in line with turnaround time expectations

• Perform hospital rounds for report delivery and sample collection

• Handle administrative queries and customer complaints, escalating as needed

• Track sample delivery and investigate delays in the pre-analytical process

• Maintain stock levels and ensure delivery to doctor's rooms

• Perform basic housekeeping and equipment cleaning

• Apply customer care principles professionally in all interactions

• Manage the reception area and direct clients appropriately

• Receive and bank patient payments following SOPs

• Use the laboratory system (LIMS) to log incidents, tasks, and complaints

• Prepare and scan patient forms, resolving any scanning issues

• Adhere to uniform and professional appearance protocols

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Core Competencies & Skills:

• Excellent communication and interpersonal skills

• Strong attention to detail and administrative accuracy

• Empathy, patience, and ability to work under pressure

• Professional telephone etiquette

• Ability to work as part of a team

• Numeracy and basic business understanding

• Sensitivity to confidential medical information

• Flexibility and adaptability in a clinical setting

• Ability to manage nervous or distressed patients

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Compensation:
Remuneration will be aligned with qualifications and experience.

Click here to apply

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