Frontline Services (Fixed Term Contract)
Location: JHB North
Reference Number: SS-99
Job Type: Contract (Less than 6 Months)
Work Level: Junior
Salary: Market Related
Closing Date: 26 March 2025
Job Description:
Reception and Frontline Services:
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Greet and assist visitors professionally.
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Maintain a clean and organized reception area.
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Ensure visitors sign in and are directed to the appropriate personnel.
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Provide refreshments for visitors when necessary.
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Communicate estimated waiting times to visitors.
Switchboard Operations:
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Answer and direct incoming calls efficiently.
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Screen and transfer calls to relevant personnel.
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Take and relay messages promptly.
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Ensure all calls are handled courteously and professionally.
Administrative Support:
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Maintain a log of all visitors and calls received.
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Assist with photocopying, scanning, and binding documents.
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Distribute mail and internal documents to relevant departments.
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Provide general administrative support to frontline operations.
Operational Excellence and Compliance:
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Uphold the corporate image and values of Services SETA.
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Report maintenance issues affecting reception services.
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Ensure security procedures are followed at reception.
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Handle basic troubleshooting of office equipment.
Optimization of the Unit:
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Efficiently manage incoming calls and visitor interactions.
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Gather stakeholder feedback on service levels.
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Ensure timely and accurate message and document dissemination.
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Ensure compliance with corporate reception and customer service standards.
Requirements:
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Matric or equivalent certification (NQF level 4).
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1-2 years of experience in reception, customer service, or an administrative role.
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Experience or knowledge of the SETA environment is an advantage.
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