Admin Clerk – Wills Control Centre (Hybrid)
Employer: Absa Bank Limited
Location: Randburg, South Africa
Job Type: Full-time (Hybrid)
Closing Date: 4 April 2025
Reference Number: R-15973524
Job Summary
The successful candidate will be responsible for accurate data capturing, record maintenance, and customer service related to Wills processing. This role ensures compliance with legal and risk management frameworks while maintaining high levels of customer support.
Minimum Requirements
Education:
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Grade 12 (Matric) or equivalent NQF qualification – Required
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Bachelor’s Degree or Advanced Diploma in Business, Commerce, or Management Studies – Preferred
Experience:
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1 year of administrative experience – Required
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1 year of fiduciary experience – Preferred
Key Responsibilities
1. Data Capturing & Record Management
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Accurately capture new and revised Wills in the Absa Trust system.
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Process cancellation requests from clients and update the database.
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Delete customer records upon notification of a deceased estate.
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Transfer old customer records from the Magic database to the new Wills system.
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Perform identity checks to ensure accurate record-keeping.
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Merge duplicate records where multiple Wills exist for the same customer.
2. Preparation of Letters & Client Communication
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Generate standard letters confirming Will cancellations.
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Contact clients via SMS or email for additional information when required.
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Prepare correspondence for the Absa Trust Deceased Estate Branches and the Master of the High Court.
3. Customer Service & Query Resolution
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Handle telephonic inquiries through the Wills Safe Custody helpline.
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Communicate professionally with the Master’s Office and attorneys to confirm Will validity.
4. Compliance & Risk Management
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Complete mandatory compliance training within set timeframes.
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Maintain an updated understanding of the Wills Act through self-study.
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Adhere to risk, compliance, and environmental safety policies.
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