Receptionist/Mail Room Clerk

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Receptionist/Mail Room Clerk – Cape Town

Closing Date: 3 April 2025
Reference Number: PP2972
Employer: Alexander Forbes
Location: Cape Town, South Africa
Category: Corporate Services – Property Management
Job Type: Permanent

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Purpose of the Job

The successful candidate will ensure world-class reception services while managing day-to-day administrative and mail room operations. This role focuses on delivering high-quality, client-focused service and ensuring all front desk functions meet company standards.

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Minimum Requirements

Education:

• Matric (Grade 12) – Essential

• Relevant qualification – Advantageous

Experience:

• At least 2 years of proven work experience as a corporate receptionist within the financial services industry.

• Knowledge of customer service principles.

• Ability to speak more than two languages is an advantage.

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Key Performance Areas

1. Delivering Exceptional Customer Service

• Greet all clients and visitors with a warm and professional attitude.

• Always acknowledge clients’ presence and provide assistance.

• Use correct business language when engaging with visitors.

• Handle incoming calls professionally, ensuring clear communication.

• Resolve customer complaints promptly and refer clients where necessary.

• Act as a chaperone for clients when required.

• Assist the Business Support Team with administrative duties.

2. Data Management & Integrity

• Record all visitor details accurately using the visitor management system.

• Ensure confidentiality by following POPIA regulations.

3. Adhering to Policies & Procedures

• Follow all company protocols, procedures, and SLAs.

• Ensure proper use of business tools and equipment.

• Maintain high customer satisfaction standards.

• Keep all client-related documents secure and out of sight.

4. Teamwork & Communication

• Maintain a positive and professional attitude in a team-oriented environment.

• Support colleagues and share knowledge and skills.

• Ensure clear communication with the front-line team for seamless operations.

5. Treating Customers Fairly (TCF)

• Build and maintain strong client relationships.

• Act as a brand ambassador by upholding Alexander Forbes values in all interactions.

6. Personal Development

• Participate in professional training and coaching sessions.

• Apply company policies and procedures effectively.

• Maintain a positive and respectful workplace attitude.

Click here to apply

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