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Job Title: Booking & Confirmation Agent
Location: Johannesburg, South Africa
Company: Publicis Commerce
Job Type: Full-time, On-site
Category: Operations
Level: Intermediate
Posted: 17 December 2024
About Publicis Commerce
Publicis Commerce focuses on delivering impactful brand moments at the critical stages of the retail customer journey. With expertise in data-driven insights and various core capabilities, including shopper marketing, field marketing, and retail strategy, the company ensures exceptional results for clients.
Overview of the Role
The Booking & Confirmation Agent will play a crucial role in coordinating and managing appointments and bookings, ensuring efficient communication and execution. This position requires exceptional organizational skills, resilience, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Schedule daily appointments for field representatives at schools.
- Verify and update school contact details.
- Manage daily call schedules and operational planning.
- Identify and report any operational challenges.
- Create accurate daily activity reports.
- Proactively seek new schools to grow the booking portfolio.
- Maintain detailed and precise records of bookings in the booking system.
- Confirm booking details with schools 24 hours before representative visits.
Qualifications and Skills
- Minimum Education: Grade 12 certificate.
- Exceptional time management and relationship-building skills.
- Ability to meet deadlines and performance targets.
- Self-motivated, disciplined, and ethical.
- Strong problem-solving and negotiation skills.
- Excellent verbal and written communication skills.
- Reliable personal smartphone required.
Experience
- Previous call center experience is advantageous.
- Proven success in high-pressure environments with minimal supervision.
- Experience using online reporting tools.
- Strong customer relationship management and professionalism.
Additional Information
This role is ideal for individuals who excel under pressure, are detail-oriented, and have a passion for creating positive customer experiences. If you meet the qualifications and are ready for an exciting opportunity in operations, consider applying.
Note: Full-time availability from Monday to Friday is required.
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