Service Centre Agent

  < Previous                                     >Next

Jobs            Learnerships            Internships            Apprenticeship



Job Title:

Service Centre Agent

Location: 
Johannesburg, South Africa

Reference Number: 
136860


Job Purpose

To deliver professional and efficient call services, optimizing the client experience for Nedbank clients while fostering lasting relationships.


Key Responsibilities

  1. Client Interaction:

    • Adhere to daily schedules to meet targets.
    • Follow Nedbank’s values: honesty, integrity, accountability, respect, and pushing boundaries.
    • Respond to 90% of calls within 60 seconds (90/60 SLA).
  2. Query Resolution:

    • Escalate unresolved queries to management by logging cases.
    • Ensure accurate logging of calls to prevent losses.
    • Keep clients updated by reiterating key points and providing clear information.
  3. Sales and Lead Generation:

    • Achieve monthly lead targets by offering products to clients.
  4. Process and Policy Adherence:

    • Identify and recommend enhancements to processes, systems, and policies.
    • Stay informed about industry changes, risk standards, and legislative updates.
  5. Collaboration and Culture Building:

    • Contribute to transformation goals and corporate social responsibility initiatives.
    • Share knowledge with team members and stakeholders.
  6. Personal Development:

    • Engage in training and career progression opportunities.
    • Complete certifications and ensure personal growth to enhance role effectiveness.

Qualifications and Certifications

  • Essential: Matric / Grade 12 / National Senior Certificate.
  • Preferred: Certificate in Call Centre.

Knowledge and Skills

  • Administrative procedures and systems.
  • Banking knowledge and procedures.
  • Relevant regulatory and software knowledge.
  • Business writing skills.

Behavioral Competencies

  • Building Customer Loyalty.
  • Communication.
  • Adaptability.
  • Managing Work.
  • Quality Orientation.

This position is ideal for individuals passionate about client service, who can handle inquiries with professionalism while contributing to business goals.


Click here to apply

 < Previous                                     >Next

Jobs            Learnerships            Internships            Apprenticeship

Post a Comment

Previous Post Next Post
Home

NOW HIRING