Jobs Learnerships Internships Apprenticeships
Job Opportunity: Sales Call Centre Agent
Location: Johannesburg, South Africa
Type: Full-Time
Closing Date: December 10, 2024 (4 days left to apply)
Job ID: R25908
Job Overview
As a Sales Call Centre Agent, you will act as the critical link between The Engine Room and its clients. Your primary goal is to promote products and services, provide personalized advice, and convert leads into sales, building long-term relationships rooted in trust and integrity.
Key Responsibilities
Sales Performance:
- Achieve and exceed sales targets.
- Sell a variety of value-added products, including Service, Warranty, Maintenance, Bodyline Maintenance, and Shortfall.
- Identify upsell and cross-sell opportunities.
- Conduct needs analyses to understand customer requirements.
Customer Engagement:
- Offer personalized, honest, and objective advice to customers.
- Build lasting relationships with clients.
- Provide accurate information, empowering customers to make informed decisions.
Operational Standards:
- Maintain 4 hours of talk time and 7 hours of productive time daily.
- Adhere to sales scripts and quality assurance (maintain 90% QA score).
- Ensure compliance with Treating Customers Fairly (TCF) and company policies.
Administration:
- Keep accurate records of lead outcomes.
- Stay updated on product changes and market trends.
- Meet legislative requirements, including qualifications, CPD hours, RE5 certification, and Class of Business compliance.
Candidate Requirements
Minimum Requirements:
- Education: Matric certificate.
- Experience: Minimum of 12 months telesales experience.
- Fluent in English.
- Fit and Proper as per DOFA requirements (e.g., RE qualification, FAIS Credits).
Preferred Experience:
- Insurance background.
- Service and Maintenance sales experience.
Why Join Us?
- Opportunities to Network: Collaborate with a dynamic team.
- Innovative Environment: Work on exciting campaigns and product offerings.
- Challenging Role: Push yourself to exceed sales goals and grow professionally.
Ideal Candidate Traits
- Adaptable and curious.
- Proven track record of successful sales.
- Thrive in collaborative settings.
Applications close December 10, 2024. Don’t miss the chance to be part of a forward-thinking team that supports innovation and personal growth.
Note: The FirstRand Group supports Employment Equity and the advancement of individuals with disabilities. Candidates are encouraged to voluntarily disclose any disabilities. This information will remain confidential unless legally required to disclose.
Ready to make your mark? Apply now!
Jobs Learnerships Internships Apprenticeships
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