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Customer Service Agent (PLZ)
Location: FlySafair, Lanseria Airport, Eastern Cape, South Africa
Job Type: Permanent
Application Deadline: 31 December 2024
Job Description
FlySafair is looking for a Customer Service Agent to join their team at Lanseria Airport. This role involves assisting passengers with bookings, ticket sales, flight changes, and addressing disruptions or cancellations. The successful candidate will work closely with the Manager: Base Airport to ensure smooth operations and provide professional customer service at all times.
Key Responsibilities:
- Assist passengers with ticket sales, bookings, flight changes, and related regulations.
- Handle customer issues such as flight disruptions or cancellations.
- Safeguard confidential information and maintain customer privacy.
- Address complaints professionally and escalate issues to the Supervisor when necessary.
- Ensure high-quality customer service throughout interactions.
Job Requirements
- Minimum Qualifications: Grade 12 or equivalent.
- Experience: Previous airport or ticket sales experience preferred.
- Ability to work flexible hours, including weekends and public holidays.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Excellent command of English (written and spoken) and proper phone etiquette.
- Strong conflict resolution skills.
Personal Attributes:
- Punctual, reliable, and professional.
- High degree of patience and assertiveness.
- Able to handle confidential information with discretion.
- Capable of working under pressure and practicing good time management.
- Customer-focused and service-oriented.
Application Guidelines:
- How to Apply: Please apply directly through the company's online application portal (email applications will not be accepted).
- Preference: Priority will be given to members of under-represented designated groups.
- Feedback: If no feedback is received within two (2) weeks from the closing date, please consider your application unsuccessful.
- FlySafair reserves the right:
- Not to proceed with this vacancy.
- To appoint the selected candidate based on operational requirements.
Apply Now
Closing Date: 31 December 2024
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