Reservationist

  Jobs            Learnerships            Internships            Apprenticeships

Job Opportunity: Reservationist (ANEW Hotel Highveld)

Job Title: Reservationist
Business Unit: Highveld
Department: Reservations
Location: Witbank, Mpumalanga, South Africa
Job Type: Permanent
Closing Date: 20 December 2024

---

Job Overview

ANEW Hotel Highveld seeks a highly organized and detail-oriented Reservationist to manage bookings, assist customers, and ensure a smooth reservation process. The role requires excellent communication skills, strong customer service abilities, and proficiency in reservation systems.

---

Minimum Requirements

• Education: High school diploma (Grade 12) or equivalent.
• Experience:
  • Approximately 2 years in a reservationist role.
  • Experience working with OPERA Cloud reservation system.
• Skills:
  • Excellent verbal, written, and telephonic communication skills.
  • Proficiency in English (multilingual proficiency is advantageous).
  • Strong organizational skills, time management, and attention to detail.
  • Computer proficiency, including reservation systems and Microsoft Office.
  • Customer service skills and problem-solving abilities.
• Other Requirements:
  • Flexibility to work weekends, holidays, and varied shifts.
  • Ability to work independently, showing initiative.
  • Team player with a positive attitude.

---

Key Responsibilities

1. Customer Interaction:

   • Handle inquiries and reservations via phone, email, and in person.
   • Assist customers in selecting appropriate services and accommodations based on their needs.

2. Reservation Management:

   • Maintain accurate records of bookings, guest profiles, and travel agent vouchers.
   • Confirm and modify reservations as requested.
   • Process payments and provide receipts.

3. Inventory & Bookings:

   • Manage online travel agent (OTA) bookings and balance inventory.
   • Prepare for group bookings, including rooming lists and payment collection.

4. Collaboration & Customer Service:

   • Work with team members to ensure a seamless customer experience.
   • Resolve customer complaints promptly and professionally.

5. Administrative Tasks:

   • Keep a clean and organized work area.
   • Carry out additional duties as requested.

---

Why Join ANEW Hotel Highveld?

Become part of a team committed to excellence in hospitality, offering a positive work environment with opportunities to grow your career.

Apply by 20 December 2024 to embark on this exciting opportunity!

Click here to apply

Previous

Next