Admin Clerk / Receptionist

Company: Lancet Laboratories
Location: East Rand – Roseacres, Gauteng, South Africa
Job Type: Permanent
Reference Number: 1164919
Closing Date: 06 June 2026
Salary: Market-related (commensurate with qualifications and experience)

About the Position

Lancet Laboratories is currently recruiting for an Admin Clerk / Receptionist to join its East Rand – Roseacres team. This permanent opportunity is ideal for entry-level candidates and recent graduates looking to gain valuable experience within the medical pathology and healthcare sector.

The successful candidate will be responsible for administering the receipt, capturing, registration, and distribution of patient samples while ensuring accurate record-keeping and efficient laboratory support services. The role also involves reception duties, customer service, and administrative support to facilitate the smooth operation of laboratory processes.

Key Responsibilities

Sample Administration

Sort and distribute specimens according to standard operating procedures (SOPs).
Ensure samples are correctly channelled to the appropriate laboratories and departments.
Monitor specimen movement and processing timelines.

Registration and Data Capturing

Register and capture patient and specimen information accurately.
Process sample logging and related queries.
Maintain accurate records within the Laboratory Information System (LIS).

Dispatch and Logistics

Dispatch specimens for processing according to established procedures.
Track courier deliveries and specimen progress.
Ensure test results are delivered within required turnaround times.
Monitor and resolve specimen-related delays and bottlenecks.

Reception and Customer Service

Manage the reception area and welcome patients and visitors.
Direct clients to relevant departments and provide information where required.
Handle administrative queries and customer complaints professionally.
Provide excellent customer service while maintaining confidentiality.

Hospital and Client Support

Conduct hospital rounds to collect specimens and distribute reports.
Maintain professional relationships with healthcare practitioners and clients.
Represent the organisation professionally and ethically.

Financial Administration

Receive and process cash payments from patients.
Ensure monies are handled and banked according to company procedures.
Maintain accurate financial records and documentation.

Scanning and Records Management

Prepare and scan patient documentation into the laboratory scanning system.
Resolve scanning discrepancies and incomplete records.
Maintain organised filing and archiving systems.

Inventory and Housekeeping

Monitor stock levels and order supplies when required.
Ensure stock is delivered to doctors' rooms and relevant departments.
Maintain cleanliness and organisation within the work area.
Prepare and maintain equipment according to SOP requirements.

Minimum Requirements

Education

Grade 12 (Matric) or relevant NQF Level 4 qualification.
A relevant BSc Degree will be advantageous.

Experience

0–1 year of relevant work experience.
Suitable for entry-level candidates and recent graduates.

Required Knowledge

Computer literacy.
Laboratory Information Systems (LIS).
Administrative procedures and office systems.
Organisational policies and procedures.
Customer service principles.
Basic financial administration practices.

Skills and Competencies

Excellent communication skills.
Strong administrative abilities.
Attention to detail and accuracy.
Customer-focused approach.
Professional telephone etiquette.
Business numeracy skills.
Ability to work under pressure.
Ability to work independently and within a team.
Empathy and patience when dealing with patients.
Strong interpersonal and relationship-building skills.
Confidentiality and professionalism.
Flexibility and adaptability in a fast-paced environment.