Customer Service Officer
Company: TWK Agri
Location: Piet Retief, Mpumalanga
Division: Corporate Services (Marketing Business Unit)
Employment Type: Permanent
Posted: 26 September 2025
Closing Date: 10 October 2025
Industry: Agriculture
Level: Associate
Functional Area: Customer Service
Job Purpose
To deliver exceptional customer service by managing:
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Onboarding processes
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Customer feedback and complaints
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Continuous service improvements
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Communication between departments and clients
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Customer engagement and education
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Lead generation and client relationship management
Key Responsibilities
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Maintain strong relationships with key customers
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Act as the escalation point for customer issues
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Promote a customer-first mindset across all business units
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Resolve complaints efficiently and professionally
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Monitor and improve service delivery standards
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Collect and analyse customer feedback; share insights with management
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Work with internal teams to align customer needs with company goals
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Ensure consistent communication and branding across all channels
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Support multiple business units with customer-focused projects
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Analyse trends in customer service issues and propose practical improvements
Qualifications and Skills Required
Education: Diploma or degree in Business, Marketing, Customer Service, or related field
Experience: Proven experience in customer service, preferably in a corporate or client-facing role
Skills:
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Strong interpersonal and problem-solving skills
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Excellent communication and negotiation abilities
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Analytical mindset – able to identify patterns and improve processes
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Passion for customer service and relationship management
Application Notes
Deadline: 10 October 2025 (apply before this date)
Equity Consideration: TWK Agri supports Employment Equity and may prioritize EE candidates
Right to Close Early: They may close applications before the deadline at their discretion
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