Admin Associate
Reference Number: HCH-3171
Location: Limpopo
Work Level: Junior
Type: Permanent
EE Position: Yes
Salary: Market Related
Job Overview
The ideal candidate will convert showroom visitors into sales through engaging product demonstrations, achieving sales targets, and handling order captures and documentation. You will assess customer needs, explain pricing and offers, highlight product features, and manage payments, refunds, and credits while resolving customer queries.
Key Responsibilities
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Deliver a positive and engaging customer service and sales experience.
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Manage the customer journey from account opening through to order processing.
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Demonstrate strong product knowledge and provide accurate pricing information.
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Exceed customer expectations by understanding and fulfilling their needs.
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Maintain quality standards throughout all customer interactions and processes.
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Keep the store environment clean and organized through regular housekeeping.
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Provide feedback to identify areas for process improvement.
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Ensure accurate inventory levels and timely stock replenishment.
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Complete all administrative and reporting tasks with accuracy.
Requirements
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Grade 12 / Matric (Minimum requirement)
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Minimum of 1 year experience in a retail environment
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Must be available to work shifts, weekends, and public holidays
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Experience in the homewares retail industry is an advantage
What We Will Love About You
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Energetic and positive attitude
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Persuasive with strong influencing skills
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Able to work independently and collaboratively
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Excellent communication and interpersonal skills
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Strong attention to detail and analytical thinking
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Adaptable and resilient in fast-paced environments
Behaviors We Value
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Prioritize and wow the customer
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Show empathy and walk in the customer’s shoes
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Follow through and deliver on promises
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Provide solutions based on customer insights
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Take ownership of your role and responsibilities
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Be curious, innovative, and open to new ideas
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Act with integrity and precision
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Embrace teamwork and collaboration
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Be helpful and inclusive
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Find joy and fun in what you do
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