Service Advisor
Listing Reference: click_021071
Location: Cape Town Station, Western Cape
Contract Type: Permanent
Closing Date: 26 August 2025
Industry: Wholesale & Retail Trade
Category: FMCG, Retail, Wholesale, and Supply Chain
Employment Equity (EE) Position: Yes
Remuneration: Market-Related
About the Role
Clicks Group is seeking a Service Advisor to ensure exceptional customer service and smooth front-end operations at the point of sale (POS). This role is key to maintaining service standards, managing cashier teams, and ensuring security and compliance procedures are followed.
Key Responsibilities
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Supervise and manage daily POS operations
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Ensure stock and cash handling are accurate and secure
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Train and manage shop assistants/cashiers to deliver excellent customer service
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Resolve customer queries promptly and professionally
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Drive Clicks ClubCard sign-ups to meet participation targets
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Implement housekeeping, administrative, and merchandising standards
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Support the store’s sales and promotional activities
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Act as a visible brand ambassador delivering a friendly, professional service
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Maintain knowledge of current product ranges, promotions, and store events
Knowledge Requirements
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Retail and FMCG operations, merchandising, and promotions
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Financial management and POS operations
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Stock control, cash handling, shrinkage prevention
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Customer service principles
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Labour legislation and basic IR practices
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Competency-based interviewing techniques
Skills & Competencies
Essential Skills:
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Strong leadership and supervisory abilities
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Results and target driven
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Planning and organisational skills
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Problem-solving and decision-making
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Excellent customer service and communication
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Numeracy and computer literacy
Key Competencies:
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Leading and Supervising
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Delivering Results and Meeting Customer Expectations
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Relating and Networking
Desirable Competencies:
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Planning and Organising
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Following Instructions and Procedures
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Coping with Pressure and Setbacks
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Analysing
Minimum Requirements
Education:
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Grade 12 (Matric) – Essential
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Retail/Business Management qualification – Required for external applicants
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Maths and English (50%+) at Grade 12 level – Desirable
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