POS Supervisor – Gateway
Brand: Adidas
Location: Durban, KwaZulu-Natal, South Africa
Team: Retail
Contract Type: Full-Time
Job Number: 532293
Posting Date: 05 August 2025
Purpose & Overview
To manage all customer transactions accurately and efficiently using the POS system. This includes receiving payments, issuing receipts, processing refunds, and maintaining accurate cash and credit transaction records to ensure a smooth customer experience and maximize satisfaction.
Key Responsibilities
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Manage transactions at the point of sale (POS) using cash registers
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Scan products and confirm price accuracy
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Process payments (cash, card, coupons, vouchers)
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Issue receipts, refunds, change, and tickets
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Promote products and cross-sell to increase basket size and UPT
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Provide information and assistance to customers, addressing complaints professionally
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Maintain cleanliness and organization at checkout points
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Track and reconcile transactions; report discrepancies
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Handle merchandise returns and exchanges
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Support CRM (Customer Relationship Management) and NPS (Net Promoter Score) initiatives
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Assist with sales, floor replenishment, and housekeeping duties
Key Relationships
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Customers
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Store Manager and Deputy Manager
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Retail team peers
Knowledge, Skills, and Abilities
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Proficiency in Microsoft Office Suite
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Familiarity with electronic devices and POS systems
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Strong numeracy and accuracy skills
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Excellent communication and time management
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Attention to detail
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Strong customer service orientation
Required Education & Experience
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Grade 12 certificate or equivalent
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3–4 years experience as a Retail Cashier or in a similar sales role
Adidas Company Culture
At Adidas, success goes beyond physical strength. Employees are expected to embody the athlete’s mindset, practicing behaviors central to the Adidas culture:
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Courage – Speak up and take initiative
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Ownership – Be proactive and accountable
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