General Assistant (External Applications Only)
Location: Siyabuswa, South Africa
Department: OPS 3
Employment Type: Permanent
Job Purpose
To ensure excellent customer service in-store through effective merchandising, maintaining cleanliness, proper shelf labeling, and compliance with safety standards in your designated area of responsibility.
Minimum Requirements
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Education:
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Minimum Grade 10 or NQF Level 3 with 1 year of related work experience
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OR Grade 12 with no prior experience
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Language:
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Ability to communicate in English and the dominant language of the area
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Other:
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Valid South African ID or work permit
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Able to perform accurate basic calculations
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Willingness to work shifts, weekends, and public holidays
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Able to work well under pressure
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Key Performance Areas
Customer Service
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Assist customers with product selection and queries
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Resolve customer complaints efficiently
Merchandising Standards
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Merchandise bulk stock safely and according to the store layout
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Ensure shelves are stocked and follow planograms
Housekeeping
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Maintain a clean, safe, and obstruction-free area
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Ensure accurate shelf pricing
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Complete daily checklists, including canteen and bathroom cleanliness
Safety (OHSA Compliance)
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Use required safety gear
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Ensure stock is safely merchandised
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Report hazards or stock issues to the Store Manager
Stock Loss Management
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Report any damaged stock within your area
Company Values
Integrity
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Honest, sincere, and maintains confidentiality
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Aware of ethical boundaries and keeps promises
Accuracy
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Pays attention to detail and checks work for errors
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Maintains orderly and mistake-free processes
Client Focus
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Engages positively with customers
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Proactive in solving client problems
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Makes customers feel valued
Personal Development
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Self-aware and actively seeks to improve skills
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Participates in training and asks for feedback
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