Customer Service Clerk (SHO250805-4) - Medirite Plus
Closing Date: 2025/08/12
Reference Number: SHO250805-4
Job Title: Customer Service Clerk
Job Type: Permanent
Location: Pretoria, Gauteng, South Africa
Purpose of the Job
Medirite Plus Daspoort is looking for a Customer Service Clerk to join the front shop team at our retail pharmacy. The successful candidate will be responsible for delivering excellent customer service, assisting customers with their enquiries, and ensuring that all front shop customers are professionally attended to. This role plays a key part in creating a positive shopping experience by being knowledgeable about products, services, and promotions.
We are committed to creating and maintaining a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities of all individuals.
Job Category
Retail
Job Objectives
Customer Interaction:
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Greet customers upon entry and provide friendly, knowledgeable assistance.
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Respond to customer inquiries regarding products, services, and store policies.
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Provide advice on current front shop promotions.
Sales and Transactions:
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Assist with exchanges and refunds in accordance with store policies.
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Promote loyalty programs and assist customers with sign-up.
Team Collaboration:
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Work closely with pharmacy staff and management to ensure seamless customer service.
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Assist with training new employees in customer service procedures.
Qualifications
Essential:
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Grade 12 or equivalent.
Experience
Essential:
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Minimum of 1 year of experience in retail or customer service (pharmacy setting experience is an advantage).
Knowledge and Skills
Skills:
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Strong customer service and communication skills.
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Ability to handle transactions accurately and efficiently.
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Familiarity with point-of-sale systems and basic computer literacy.
Personal Attributes:
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Friendly, patient, and approachable demeanor.
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Attention to detail and focus on quality.
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Ability to work effectively in a fast-paced environment.
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Willingness to learn about pharmacy products and health services.
Working Conditions
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Retail environment with shifts that may include evenings, weekends, and public holidays.
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Requires extended periods of standing and occasional lifting of light to moderate weight.
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