Bookmakers Clerk (Sunbet Pretoria)
Location: Pretoria
Date Posted: 2025/08/18
Reference Number: SI-387
Job Purpose
Responsible for serving as the frontline customer service point for trading of sports bets and managing cash exchange transactions for sports betting. This includes virtual sports bets, pre-match bets, and live in-running bets, all in accordance with internal standards and regulations.
Key Performance Areas
Prepared Work Area
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Ensure trading area equipment (TVs, video systems, cash registers) is functional and ready.
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Maintain cleanliness of the workstation.
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Report and follow up on any equipment issues.
Customer Engagement
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Provide a warm welcome, smile, and respectful interaction with guests.
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Offer professional service and appropriate solutions.
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Understand customer preferences.
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Educate guests on facilities, products, and promotions.
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Handle complaints, requests, and suggestions; escalate if needed.
Cashdesk Administration
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Accurately record guest information and transactions.
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Print daily fixture and odds sheets.
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File backup documentation for audits.
Cash Desk Transactions
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Place bets and pay out winnings.
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Balance bets in the computerized system.
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Monitor and report suspicious or underage betting.
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Educate customers on betting types, events, and lotto betting.
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Monitor digital odds and results boards.
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Reconcile cash float and report variances.
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Secure float as required.
Job Complexity
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Requires practical application of procedures.
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Short-term planning within regular activity cycles.
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Interact with colleagues to ensure VIP customer satisfaction.
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Manage time effectively to meet objectives.
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Interpret customer needs and make decisions within defined procedures.
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Take ownership of service delivery and customer satisfaction.
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Follow all internal policies, rules, and controls.
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Escalate issues beyond authority to management.
Work Conditions and Special Requirements
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Must be available for shift work, including weekends.
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Will work in a smoking and gambling environment.
Requirements
Education
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Grade 12 certificate
Experience
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Customer-facing or cashiering experience required.
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Gaming industry experience is advantageous.
Skills and Knowledge
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Analytical thinking and problem-solving
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Administrative and clerical skills
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Information collection and processing
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Attention to detail and accuracy
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Emotional resilience
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Knowledge of gaming and betting procedures
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Strong verbal and written communication (English)
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Numerical proficiency and ability to detect counterfeit money
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FICA compliance and suspicious transaction awareness
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Use of cash desk equipment
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Computer literacy (including MS Office)
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Interest in sports and horse racing
Equity Statement
Preference will be given to candidates from designated groups as per the Employment Equity Act, the company’s internal recruitment policy, and employment equity plans.
Work Level: Junior
Job Type: Permanent
Salary: Market Related
EE Position: Yes
Location: Pretoria
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