Assistant Store Manager

Location: Clicks Greenstone, Edenvale, South Africa
Reference: click_020904
Industry: Wholesale & Retail Trade
Job Category: FMCG, Retail, Wholesale, and Supply Chain
Contract Type: Permanent
EE Position: Yes
Closing Date: 12 August 2025
Remuneration: Market Related
Company: Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident in driving sales and building customer loyalty? An exciting and challenging opportunity has become available for an Assistant Store Manager, reporting directly to the Store Manager.

Purpose of the Job

To support the Store Manager in the efficient operation of the store by driving sales and service excellence, ensuring compliance, and supporting the team to achieve performance targets.

Key Objectives

Drive and maximise store sales through promotions, cross-selling, and excellent customer service.
Oversee daily operational activities, including expenses, stock, shrinkage, housekeeping, and administration.
Execute in-store visual merchandising and promotional standards aligned with the brand.
Support and manage staff performance, including in the absence of the Store Manager.
Assist with daily staff scheduling in line with labour policies and model.
Implement and drive customer service strategies that improve the shopping experience and increase ClubCard participation.
Ensure timely completion of administrative responsibilities, including employee attendance and HR records.
Promote company values to position the brand as the customer's first choice in health and beauty retail.

Minimum Requirements

Education & Experience

Essential: Grade 12 with 50% in Maths and English
Essential: Relevant Retail/Business Management qualification (external applicants)
Desirable: Degree in Retail/Business Management
Experience:
- Minimum 1 year in an Assistant Store Manager role (Retail/FMCG) OR
- Successful completion of the Clicks Trainee Store Management Programme
- Financial management exposure (budgets, P&L, financial ratios)

Required Knowledge & Skills

Financial and cost management principles
Retail/FMCG operations, merchandising, and promotions
Stock, shrinkage, and compliance procedures
Customer service excellence standards
Labour legislation and industrial relations (IR)
People management and competency-based interviewing
Strong numeracy, communication, and computer literacy
Target-driven with strong planning and organisational skills
Customer-focused with good problem-solving ability

Essential Competencies

Following instructions and procedures
Planning and organising
Delivering results and meeting customer expectations
Working with people
Analysing
Leading and supervising
Entrepreneurial and commercial thinking
Coping with pressure and setbacks

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Assistant Store Manager