Service Advisor (Technical Savvy)
Company: Adendorff Machinery Mart
Location: Centurion, Gauteng
Division: Loc 20 Centurion
Job Type: Permanent
Posted: 21 July 2025
Closing Date: 07 August 2025
Experience Level: No minimum experience required, but previous relevant experience is advantageous
Industry: Retail (Tools and Machinery)
Salary: Negotiable + Benefits
Working Hours:
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Monday to Friday: 08:00 – 17:00
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Saturday: 08:00 – 13:00
About the Role
This is a customer-facing, service-focused role ideal for someone technically minded with strong communication skills. The Service Advisor acts as the link between customers and the technical repair team, ensuring service quality and customer satisfaction.
Key Responsibilities
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Communicate with technicians about repairs, service alternatives, and timelines
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Advise customers on product repairs, parts availability, and service options
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Schedule appointments and follow up with pick-up notifications
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Explain warranty coverage and promote cost-saving options
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Manage and track the Repairs Division’s workflow and scheduling
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Maintain and grow customer relationships to encourage repeat business
Technical Focus Areas
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Power tools, welding machines, compressors
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Petrol and diesel engines, generators, and other small machinery
Desired Skills & Competencies
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Technical knowledge of tools and machinery is highly preferred
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Excellent customer communication and interpersonal skills
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Detail-oriented and well-organized
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Able to read and write in English fluently
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Experience in repairs, maintenance, or service environments is beneficial
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Self-motivated and customer-focused
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Understanding of mechanical systems
Ideal Candidate Profile
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Proven experience in a Service Advisor or similar role
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Comfortable liaising between customers and technicians
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Able to remain professional under pressure and explain technical details clearly
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