Service Advisor

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Service Advisor

Location: Clicks Store, Katlehong
Contract Type: Permanent
Industry: Wholesale & Retail Trade
Category: FMCG, Retail, Wholesale and Supply Chain
Listing Ref: click_020623
Apply By: 16 July 2025
Employment Equity: Yes


Job Purpose:

Ensure service excellence at the Point of Sale (POS) by providing fast, efficient customer service and managing operational activities.


Key Responsibilities:

  • Oversee POS operations to ensure smooth and timely service.

  • Manage stock and cash securely and efficiently.

  • Ensure cashiers/shop assistants are trained, motivated, and well-scheduled.

  • Resolve customer queries according to company policies.

  • Promote and grow Clicks ClubCard participation.

  • Minimize shrinkage through effective stock and cash controls.

  • Act as a brand ambassador by delivering friendly and professional customer service.

  • Stay updated on product knowledge and promotions.


Requirements:

Education:

  • Essential: Grade 12

  • Desirable: Minimum 50% in Maths and English

  • Essential for External Applicants: Retail/Business Management qualification

Experience:

  • 1+ year in a customer-facing retail/FMCG role

  • Experience managing staff and stock


Skills & Knowledge:

  • Financial management principles

  • Customer service best practices

  • Merchandising and promotions

  • Labour law and industrial relations

  • Inventory, cost, risk, and compliance management

  • Problem-solving, planning, communication, and computer literacy


Core Competencies:

  • Leadership and supervision

  • Customer focus and service delivery

  • Teamwork and relationship building

  • Planning and organizing

  • Performance under pressure


Additional Info:

  • Only applicants meeting the minimum requirements will be contacted.

  • Employment Equity principles will be followed.

  • Candidates with disabilities are encouraged to apply.

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