Sales Support Specialist

Location: Johannesburg, South Africa
Date Posted: 4 July 2025
Reference Number: 140528
Recruiter: Lebohang Monate
Job Family: Sales and Services
Cluster: Corporate & Investment Banking (CIB)
Career Stream: Sales
Leadership Pipeline: Manage Self: Professional
FAIS Affected: Yes

Job Purpose

Nedbank is looking for a skilled and service-oriented Sales Support Specialist to join its Corporate & Investment Banking (CIB) division. This role is vital in providing seamless operational and client service support, aligned with the CIB customer, sales, and digitisation strategy. As a key point of contact between Nedbank and its clients, you’ll help build and maintain strong relationships, resolve queries, and enhance the client experience.

Key Responsibilities

Deliver world-class service via call/email by resolving client queries on first contact
Support Nedbank’s Digital First strategy by onboarding and enabling clients on digital platforms
Provide insights and support tailored to assigned sector needs
Ensure complaints, ad-hoc requests, and queries are addressed within agreed SLAs
Gather and share necessary info (screenshots, logs) for escalated cases
Collaborate with internal teams (e.g., TS Service Support Specialists, Coverage Bankers) to drive client satisfaction
Identify and recommend additional products and services to grow client relationships
Continuously upskill to improve first call resolution and reduce escalations
Support TS Sales teams with escalated client issues
Promote Nedbank’s client value propositions in every interaction

Minimum Requirements

Education:
- Matric / Grade 12 / National Senior Certificate (Essential)
- Bachelor’s degree in Business or related qualification (Preferred)
Experience:
- 1–3 years in a client service, sales support, or financial services environment

Technical Knowledge & Skills

Strong understanding of communication strategies and customer service principles
Familiarity with data analysis and CRM tools
Knowledge of governance, risk, and control procedures
Understanding of financial management, credit, and risk practices
Familiarity with Nedbank’s internal systems and operational processes
Regulatory knowledge relevant to the financial and banking sectors

Behavioural Competencies

Customer Focus
Building Partnerships
Earning Trust
Facilitating Change
Innovation
High Energy and Work Standards
Planning and Organizing

Why Join Nedbank?

Nedbank is committed to excellence, transformation, and client satisfaction. As a Sales Support Specialist, you’ll play a key role in strengthening client relationships, supporting strategic growth, and being part of a forward-thinking team focused on digital innovation and superior service.

CLICK HERE TO APPLY

Sales Support Specialist