Reservation Sales Coordinator
Location: Protea Hotel Polokwane Landmark
Position Type: Full-Time
Job ID: 25108861
Career Area: Reservations
Position Summary
Protea Hotel Polokwane Landmark is looking for a Reservation Sales Coordinator to oversee room blocks, reservations, and group bookings. This role is ideal for someone who is detail-oriented, has excellent communication skills, and is passionate about delivering exceptional guest service.
You will play a key role in managing reservation processes, supporting revenue generation strategies, and assisting with staff training and coordination within the reservations team.
Key Responsibilities
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Oversee accuracy of room blocks and group market codes
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Handle all reservation requests, changes, and cancellations (via phone, fax, or mail)
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Determine and verify guest needs, room availability, and appropriate rates
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Clearly explain guarantee, special rate, and cancellation policies
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Accommodate and record special requests professionally
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Follow sales techniques to maximize bookings and revenue
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Respond to challenges related to rooming requests and guest concerns
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Set up billing accounts per company accounting policies
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Assist with staff training, scheduling, coaching, and motivation
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Ensure company policies, appearance standards, and confidentiality are upheld
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Answer guest queries and promote property services with professionalism
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Maintain positive working relationships with team members and departments
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Perform additional duties as requested by supervisors
Preferred Qualifications
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Education: High School Diploma or GED equivalent
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Experience:
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Minimum of 2 years’ experience in a related reservations or hospitality role
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At least 1 year of supervisory experience preferred
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License: Valid Driver’s License required
Skills & Attributes
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Strong communication (verbal and written)
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Ability to handle guest issues with professionalism and efficiency
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Confident in using reservation systems and Microsoft Office Suite
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Proactive, reliable, and organized
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Committed to delivering high service standards
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Ability to lift or move objects up to 10 pounds
Why Join Us?
As part of Marriott International and the Protea Hotels group, you'll be joining a brand known for excellence, professionalism, and career growth opportunities. Be part of a team that values teamwork, integrity, and a guest-first approach.
Applications Close: Open until filled
Apply: Via the Marriott Careers portal or Protea Hotel Polokwane Landmark's HR office.
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