Reception Administrator

Location: Mediclinic Pietermaritzburg, KwaZulu-Natal, South Africa
Contract Type: Permanent (On-site)
Reference Number: 61854
Recruiter: Lynelle Govender
Closing Date: 06 July 2025
Number of Positions: 1

Purpose of the Role

To assist patients with admissions and discharges professionally, while ensuring compliance with administrative protocols to prevent financial and operational risks, and to maintain excellent service standards.

Key Responsibilities

Accurately capture and process admissions and bookings
Ensure proper execution of discharge procedures as per Patient Administration Manual
Adhere to company policies to identify and prevent financial risks (e.g. blacklisted patients)
Maintain patient confidentiality at all times
Provide excellent service to both patients and medical staff

Education Requirements

Essential: Grade 12 / Matric
Desired: None

Experience Requirements

Essential: No prior experience required
Desired:
- Reception administration experience
- Experience in a private healthcare facility

Required Skills & Knowledge

Knowledge of:
- Medical aid schemes and private healthcare environment
- ICD and CPT codes
- AS400 system (patient admin programs)
- Debtpack Enquiry Application
- Anatomy terminology
- Switchboard systems in hospital environments
- Emergency protocols (fire, robbery, flood)
- WCA (Workman's Compensation Act) procedures
Administrative competencies:
- Admissions, bed functions, cash handling, patient valuables
- Handling blacklisted patients
- Proficiency in Microsoft Office and basic computer skills

Employment Equity

Mediclinic Southern Africa applies its Employment Equity Plan, giving preference to internal applicants and candidates from designated groups, in line with its transformation goals.

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Reception Administrator