Service Administrator

Location: Middelburg, Mpumalanga, South Africa
Company: Volvo Group Southern Africa – Volvo Trucks
Department: Administrative & Business Support
Contract Type: Permanent
Job Grade: Professional
Requisition ID: 22778
Closing Date: 17 July 2025
Travel Requirement: None

Purpose of the Role

To ensure efficient workshop administration, including job card processing, cost control, claim handling, and ensuring service and repair documentation meets company and warranty standards.

Key Responsibilities

✅ Workshop Admin & Job Card Processing

Open and process job cards for repairs, services, and maintenance
Ensure all vehicle and service details (e.g. chassis number, mileage, registration) are recorded correctly
Capture faults, service types, and assign to correct account (customer, warranty, maintenance)

✅ Warranty & Maintenance Claims

Submit warranty and maintenance claims promptly and accurately
Maintain a zero rejection rate
Mark and dispose of parts per policy and ensure documentation backup

✅ Job Costing

Enter job details: parts, labour (VST), sundries, outwork, etc.
Generate invoices, get sign-offs, and hand over to finance
Issue gate passes once payment is confirmed

✅ Outwork/Sublet Orders & Quality Control

Track sublet jobs and update job cards with all related info
Ensure all work is signed off by the technician, team leader, and service manager

✅ Support Daily WIP Controls

Assist workshop leaders to ensure workflow and job completion
Perform credit checks and manage follow-ups

Minimum Requirements

📚 Education & Experience

Matric / N3 or equivalent
Minimum 4 years experience in a similar admin/service environment
Computer literacy, including SAP and GDS Fusion

🧠 Skills & Competencies

Excellent administration and time management skills
Attention to detail and high level of accuracy
Strong customer service orientation
Effective communication and teamwork skills
Stock control and warranty knowledge
Initiative, integrity, and ability to perform under pressure

Important Notes

All shortlisted candidates will undergo background verification (criminal, credit, qualification, etc.)
Volvo is an equal opportunity employer, and candidates with disabilities are encouraged to apply
Applications via email are not accepted – must apply via official portal

CLICK HERE TO APPLY

Service Administrator