Location: Johannesburg, South Africa
Reference Number: 140954
Closing Date: 21 July 2025
Cluster: Personal and Private Banking | Nedbank Insurance | Operations - Short Term Claims
FAIS Affected: Yes
Talent Acquisition Specialist: Refilwe Falatsi
Employment Equity: Preference will be given to applicants from underrepresented groups
Job Purpose
To provide administrative support for short-term insurance claims, ensuring compliance with Nedbank policies and service standards.
Key Responsibilities
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Process and manage short-term insurance claims in accordance with Service Level Agreements and policy terms.
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Reduce risk by identifying and reporting claim trends.
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Build and maintain effective relationships with clients and internal stakeholders.
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Ensure client satisfaction by meeting service timelines and quality standards.
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Stay updated on industry regulations and legislative changes.
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Continuously improve personal skills and knowledge relevant to the role.
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Participate in team initiatives, culture-building activities, and social responsibility projects.
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Recommend and support process improvements within the claims environment.
Minimum Requirements
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Education:
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Essential: Matric / Grade 12 / National Senior Certificate
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Preferred: Higher Certificate in Short Term Insurance
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Experience:
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2–3 years of experience in short-term insurance, specifically handling building and fast-track claims
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Knowledge and Skills
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Strong understanding of administrative and banking procedures
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Familiarity with insurance regulations and claims processes
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Proficient in data analysis and business writing
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Knowledge of governance, risk, and compliance controls
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Experience with relevant software and systems
Behavioral Competencies
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Customer Focus
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Decision Making
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Initiating Action
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Collaborating
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Earning Trust
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High Work Standards
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Effective Work Management
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