Client Service Administrator

Reference Number: MMH250721-3
Position Type: Permanent
Role Family: Client Services
Cluster: Momentum Corporate
Remote Work: Some flexibility (hybrid)
Closing Date: 28 July 2025
Location: Centurion, Gauteng, South Africa

Company Overview:

This role is part of Momentum Metropolitan Holdings (MMH), a leading South African financial services group offering savings, insurance, wellness, and employee benefit solutions through brands like Momentum, Metropolitan, Guardrisk, and Multiply.

Role Purpose:

To deliver efficient and effective service to clients by handling telephonic and electronic queries with speed, accuracy, and professionalism.

Minimum Requirements:

Matric or a relevant qualification
2 years of experience in a client service environment
Exposure to the insurance or financial services industry
Computer literacy in Microsoft Office (Word, Excel)
Experience in Employee Benefits is advantageous

Key Responsibilities:

Client Interaction:

Answer calls from members and service providers
Provide first-call resolution where possible
Assist with benefit confirmations and documentation
Maintain a professional, client-first attitude

Administration:

Accurate data capture and document filing
Complete reports and admin within deadlines
Adhere to internal processes, policies, and quality standards

Client Relationship Management:

Build and maintain relationships with clients and stakeholders
Meet or exceed service level agreements (SLAs)
Proactively suggest improvements in client service

Teamwork & Collaboration:

Work closely with peers and other departments
Share knowledge and support team success
Participate in continuous learning and change initiatives

Finance & Risk:

Contribute to efficient resource usage
Identify cost-saving opportunities
Participate in risk mitigation and planning

Competencies Needed:

Excellent customer orientation
Strong attention to detail
Effective communication and interpersonal skills
Time management and accountability
Ability to work independently and within a team
Good planning and organizing capabilities

CLICK HERE TO APPLY

Client Service Administrator