Contact Centre Sales Agent Level 2

Location: Midrand, Johannesburg, Gauteng
Company: Fidelity ADT (Fidelity Services Group)
Job Type: Permanent
Posted: 03 June 2025
Closing Date: 07 July 2025
Experience Level: Entry Level
Industry: Customer Services
Functional Area: Customer Service

Purpose of the Role:

To deliver excellent service to internal and external customers via phone, email, and in-person interactions. The goal is to help retain customers and support sales and lead generation.

Minimum Requirements:

Matric / Grade 12
2+ years of customer service/sales experience in a call centre environment
Experience in sales lead generation is essential

Key Responsibilities:

Customer Service & Cancellations:

Manage customer queries and cancellation requests (In-House, Dealer, IIP)
Proactively follow up with clients regarding pending queries
Provide telephone updates and maintain clear communication throughout relocation or cancellation processes

Administrative Duties:

Accurately capture and interpret customer information
Escalate unresolved issues appropriately
Handle call overflow from Level 1 Agents as needed
Liaise with internal departments/branches

Sales Support:

Qualify and contact new leads
Book reconnection and relocation appointments
Manage sales consultants' diaries
Follow up on open leads

Behavioral Competencies:

Strong customer focus and listening skills
Good written and verbal communication
Problem-solving and decision-making ability
Ability to adapt to change
Professionalism, patience, and teamwork
Strong admin and follow-up skills

Employment Equity:

Preference may be given to Historically Disadvantaged and Black Female Candidates, but the selection is based on merit.

Application Note:

If you do not hear back within 10 working days after the closing date (07 July 2025), consider your application unsuccessful.

CLICK HERE TO APPLY

Contact Centre Sales Agent Level 2