Call Centre Agent

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Call Centre Agent

Location:
Johannesburg (JHB)

Posted:
2 July 2025
Closing Date: 9 July 2025

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Job Description:

• Handle customer/passenger calls

• Assist with issues like delays or cancellations

• Explain company processes clearly

• Work shifts (including weekends and public holidays)

• Handle confidential information professionally

• Communicate effectively in spoken and written English

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Requirements:

• Education: Grade 12 or equivalent

• Experience: 1 to 4 years in a call centre environment

• Skills:

  • Strong English (read, write, speak)

  • Computer literate

  • Excellent phone etiquette

• Additional:

  • No criminal or credit record

  • Able to work flexible hours, weekends, and public holidays

  • Travel industry background is an advantage

  • Own transport is an advantage

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Personal Attributes:

• Reliable, punctual, and trustworthy

• Calm under pressure

• Strong customer service and conflict resolution skills

• Good time management

• Professional when handling confidential information

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Shift Times:

• 07:00 – 16:00

• 08:00 – 17:00

• 09:00 – 18:00

• 10:00 – 19:00
  (Includes weekends and public holidays)

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Application Information:

• Applications must be submitted online (email applications will not be accepted)

• Preference will be given to under-represented designated groups

• If no feedback is received within two weeks after the closing date, consider the application unsuccessful

• FlySafair reserves the right not to proceed with the vacancy

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Level: Junior
Type: Permanent
Salary: Market related
Employment Equity Position: No

CLICK HERE TO APPLY 

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