Support Assistant

Location: Pretoria, Gauteng, South Africa
Department: External Distribution
Business Unit: Advice and Distribution
Company: [Company Name not specified]
Reference Number: PPS250613-6
Employment Type: Permanent
Closing Date: 20 June 2025

Purpose of the Role

To provide accurate and detailed administrative support within set service level agreements (SLAs). The role requires precision, consistency, and a strong focus on compliance with established standards and procedures in the Life Assurance or Financial Services industry.

Key Responsibilities

Process and follow up on various client requests:
- Premiums
- Change of beneficiaries/brokers/DOC/details
- Debit orders
- Letters of authority
- Claims and amendments
Capture and check applications:
- Within 4 hours of receipt
- With 95% accuracy
Monitor and manage incomplete service requests
Communicate outstanding requirements to relevant stakeholders
Offer administrative support to Life Specialists and intermediaries
Provide quotations and statements of benefits
Assist with organizing broker workshops
Maintain consistent achievement of SLAs
Order office supplies such as forms and brochures as needed
Participate in annual system assessments and procedural updates

Minimum Requirements

Education:

Matric / Grade 12

Experience:

Minimum 2 years in an administrative role within Life Assurance or Financial Services
Strong working knowledge of the industry

Technical Skills:

Proficient in MS Office (especially Outlook, Excel, and Internet usage)

Desired Attributes

Detail-oriented, accurate, and consistent
Client service-focused
Organized and responsive
Able to follow structured processes and meet targets
Reliable and team-oriented
Willing to learn and grow into a technical support expert

CLICK HERE TO APPLY

Support Assistant