Customer Support

Location: Potchefstroom, North West, South Africa
Company: Jonsson Workwear
Job Type: In-Store | Full-Time

Overview

At Jonsson Workwear, exceptional customer service is at the heart of the brand. As a Customer Support team member, you’ll be the face of the company, ensuring that every interaction is professional, personal, and aligned with the company’s high standards.

You’ll play a key role in understanding each customer's needs and offering tailored workwear solutions with a blend of product knowledge, professionalism, and charisma.

Key Responsibilities

Deliver exceptional in-store customer service that reflects the Jonsson Workwear brand
Build and maintain customer relationships, gaining a clear understanding of their workwear needs
Recommend suitable product solutions using in-depth product knowledge
Collaborate with colleagues to ensure smooth operations and service excellence
Ensure customer satisfaction from consultation through to processing orders and post-sale follow-ups
Execute tasks accurately and efficiently, with strong attention to detail
Demonstrate accountability by following through on customer requests and commitments

Ideal Candidate Attributes

Presentable, professional, and well-spoken
Customer-obsessed and passionate about service delivery
Strong interpersonal and communication skills
High level of efficiency and urgency
Solution-driven and proactive
Reliable and committed to delivering results

Employment Equity

In alignment with Jonsson Workwear’s employment equity commitment, applications from designated groups and individuals with disabilities are actively encouraged.

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Customer Support