Service Consultant

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Service Consultant

Location: Marikana, Rustenburg, North West, South Africa
Company: Momentum Health (Momentum Group)
Reference Number: MMH250509-5
Position Type: Temporary
Cluster: Momentum Health
Role Family: Client Services
Remote Work: Not available
Closing Date: 03 July 2025

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Role Purpose

To professionally engage with clients, resolve queries, and deliver service in line with agreed Service Level Agreements (SLAs) and legislative requirements.

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Minimum Requirements

• Education:

  • Matric or equivalent (Essential)

  • Business-related qualification (Desirable)

• Experience:

  • 2–3 years in a client service or call centre environment

  • Experience in the medical scheme industry (Preferred)

• Skills:

  • Proficiency in English and at least one additional official South African language

  • Computer literate (MS Word & Excel)

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Key Responsibilities

Client Engagement

• Handle customer queries professionally within SLA timelines

• Provide accurate information and documentation

• Ensure timely resolution of complaints and escalate when necessary

• Maintain updated and accurate client records

Internal Process Support

• Identify process issues and suggest improvements

• Complete all admin and reporting within required timeframes

• Adhere to compliance and regulatory requirements

Stakeholder Management

• Build strong relationships with internal/external stakeholders

• Offer expert advice and support

• Communicate effectively across teams

Continuous Development

• Stay informed on industry standards and legislative changes

• Support a culture of feedback, learning, and service excellence

Financial Awareness

• Identify opportunities for cost efficiency

• Manage company resources responsibly

• Contribute to risk identification and planning

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Core Competencies

• Client Orientation: Meeting expectations and deadlines

• Problem Solving: Investigating and resolving client queries

• Communication: Clear, professional, and multilingual if possible

• Composure: Staying calm under pressure

• Initiative: Taking action and responsibility

• Teamwork & Influence: Building rapport and supporting change

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