Job Title: Debriefer
Job Location: Johannesburg, Gauteng
Job Type: Full-Time
Purpose of the Role
To ensure proper debriefing of drivers in line with the company’s Value Procedure, including managing delivery trip sheets, PODs (Proof of Delivery), vehicle tracking, and reporting any incidents or damages.
Key Responsibilities
Operational Duties
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Debrief drivers upon return from deliveries
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Verify trip sheets against tracking data for unauthorized or unscheduled stops
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Receive vehicle keys and check vehicle condition
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Review PODs for discrepancies such as shortages or missing items
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Perform debriefing using Trackmatic
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Allocate trips in Trackmatic system
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Manage and monitor handheld devices used during deliveries
Administrative Tasks
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Prepare delivery paperwork for the next day
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Assign collection jobs
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Manage seals in line with seal-to-seal procedures
Customer Service
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Maintain professional customer relations during the debriefing process
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Ensure service levels and debriefing standards are consistently met
Minimum Requirements
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Education: Grade 12 / Matric
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Computer Literacy: MS Word, Excel, Outlook
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Geographical Knowledge: Good understanding of local areas
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Communication: Strong written and verbal communication skills
Skills & Attributes
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Strong communication and administrative skills
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Able to handle forms and documents accurately
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Energetic, adaptable, and calm under pressure
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Detail-oriented with a client-focused attitude
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Team player with a proactive and positive mindset
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