CHANNEL REPRESENTATIVE
Reference Number: RCL250617-2
Closing Date: 27 June 2025
Job Title: Channel Representative
Department: Customer
Job Type: Permanent
Location: Polokwane, Limpopo, South Africa
ABOUT THE COMPANY
RCL Foods is a leading player in the South African food manufacturing industry, committed to growing what matters — not only through its products but by empowering its people. With a strong focus on purpose-driven work, RCL aims to create positive, lasting impact in the communities it serves.
ABOUT THE ROLE
RCL Foods is seeking a dynamic Channel Representative to join the team at the Lephalale Depot. Reporting to the Sales Manager, the successful candidate will be responsible for overseeing the distribution and delivery process, supporting the sales team, ensuring accurate sales data collection, and driving customer satisfaction.
KEY RESPONSIBILITIES
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Oversee efficient and cost-effective distribution of products
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Ensure delivery teams follow optimised routes and that GPS systems are updated with customer locations
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Improve truck utilisation by aligning orders with efficient delivery patterns
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Verify that delivery invoices match the loading list before vehicles depart
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Balance placed, delivered, and returned orders daily
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Track returns and implement plans to reduce them
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Submit accurate daily sales figures collected from drivers
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Ensure sales targets are met by driver teams
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Collect and analyse trade intelligence for continuous improvement and to counter competitor strategies
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Capture and allocate customer information accurately in internal systems
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Classify customer accounts correctly, including updates to existing ones
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Provide leadership, training, and support to drivers and van assistants
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Conduct performance evaluations and implement necessary training
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Monitor and survey trade pricing weekly for informal trade markets
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Ensure recommended selling prices (RSPs) are monitored and enforced
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Develop relationships with customers and grow sales volume, especially in general trade stores
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Collaborate with the Informal Sales Representative to onboard new business
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Resolve customer queries and complaints effectively
MINIMUM REQUIREMENTS
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Grade 12 / Matric
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Valid Code 10 Driver’s License with a valid PDP
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Minimum 5 years’ experience in a sales-related role
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Driver salesman experience is advantageous
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