Administrator Maintenance (12-Month Contract)

Company: Sanlam Group – Glacier by Sanlam
Location: Johannesburg, Gauteng, South Africa
Date Posted: 10 June 2025
Contract Type: Fixed-Term (12 months)
Industry: Financial Services – Retirement Funds and Investment Solutions

About Glacier by Sanlam

Glacier by Sanlam delivers expert investment services and high-quality solutions for wealth creation and preservation. It provides local and international investment, retirement saving, and income solutions, in partnership with financial professionals and intermediaries.

Job Purpose

To provide administrative support in processing, screening, compliance, and client interaction within the Electricity Procurement branch. The role is process-driven, with a focus on turnaround time, regulatory adherence, and service excellence.

Key Responsibilities

Business Screening & Processing
- Screen and process cases within turnaround times
- Track and monitor progress of applications
Documentation & Compliance
- Ensure accurate record-keeping and filing
- Maintain confidentiality and adhere to company policies
- Ensure legal and procedural compliance
Reporting & CRM
- Update CRM systems with detailed notes
- Compile daily workflow reports
Client Queries
- Respond to client queries within agreed service levels
- Provide accurate and timely resolutions
Knowledge Management
- Continuously learn and support peers
- Stay updated with legislative and procedural changes

Minimum Qualifications & Experience

Education: Grade 12 with Mathematics
Experience: 0–2 years in Retirement Funds Administration
Computer Literacy: Proficiency in MS Excel, Word, Outlook, Access

Core Competencies

Behavioural:
- Attention to detail
- Customer focus
- Results-driven
- Innovation and problem-solving
- Integrity and accountability
- Adaptability to change
Technical:
- General administration practices
- CRM and document control
- Client and query management
Personal Attributes:
- Professional and mature attitude
- Confident and assertive
- Strong verbal and written communication
- Resilient and able to thrive under pressure

What Will Make You Successful in This Role?

Effective communication
Ability to work independently and contribute dependently
Optimising processes and taking initiative
Building relationships internally and externally

Sanlam Group Commitment

Sanlam promotes diversity, equity, and inclusion, with a strong focus on transformation in South Africa. Employment Equity plans and goals are integrated into recruitment and selection processes.

CLICK HERE TO APPLY

Administrator Maintenance (12-Month Contract)