Team Leader Crew Training/Admin/Audit/Procedures/Reports (Permanent)
Location: Kempton Park, Gauteng
Closing Date: 7 February 2025
Business Unit: Inflight Services (Operations Division)
Job Purpose
South African Airways (SAA) is recruiting a Team Leader Crew Training to implement Inflight Services training policies and conduct customer service, soft skills, and related training for cabin crew and other stakeholders. The role also ensures compliance with SA-CAA, IOSA, and other aviation regulatory bodies.
Minimum Requirements
- 3-year diploma in Business Management, Human Resources, or a related field (NQF Level 6) with 3 years of cabin crew experience
- OR 4 years of cabin crew experience
- Valid Cabin Crew License
- Experience in the airline industry (advantageous)
Key Responsibilities
- Implement Inflight Services training strategies
- Ensure compliance with SA-CAA, IOSA, and aviation regulations
- Conduct internal audits and ensure adherence to quality standards
- Develop and update training manuals and assessments
- Monitor cabin crew line proficiency checks
- Conduct training needs analysis and develop training programmes
- Assist in implementing on-board service procedures
- Oversee departmental audits, compliance, and risk management
- Track performance metrics and propose improvements
Knowledge & Skills
- Cabin crew procedures and airline training standards
- IATA, CAA, and SAQA policies and regulations
- SAP HR and MS Office proficiency
- Problem-solving, facilitation, and planning skills
- Time management and adaptability
Additional Information
Applicants must complete an online registration profile for screening and shortlisting. Incomplete profiles will not be considered. Ensure all mandatory fields are correct and up to date.
Apply before 7 February 2025.
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