Field Services Engineer – Midrand, Gauteng
Company: Nexio
Location: Midrand, Gauteng
Job Type: Permanent
Closing Date: 21 March 2025
Job Description
Nexio is looking for a Field Services Engineer responsible for 1st and 2nd line support and the installation of network switches, routers, hosted IP telephony systems, and other CPE equipment at customer sites. The role includes configuring and supporting Cisco and Huawei customer equipment and Ascidian NID devices, as well as handling rack and stack operations in Vodacom’s VB POPs.
Minimum Requirements
- Education & Certifications:
- N+ and A+ certification (required)
- CCNA or equivalent (required)
- HCNA certification (preferred)
- HCNP certification (advantageous)
- CCNP certification (advantageous)
- Experience & Skills:
- Strong experience with telephony devices
- Good knowledge of LAN and WAN infrastructure
- In-depth network troubleshooting skills
- Understanding of SD-WAN and wireless solutions
- Experience configuring and deploying Cisco switch configurations
- Ability to provide solution-specific consultation and support
Key Responsibilities
- Installation & Configuration:
- Set up and configure networking devices for deployment on the Vodacom Network
- Ensure devices are correctly configured and ready for shipment
- Rack and stack networking equipment in VB POPs
- Technical Support & Maintenance:
- Provide 1st and 2nd line support for deployed network equipment
- Manage regional support stock levels
- Attend and advise on solution scoping meetings
- Leadership & Best Practices:
- Interpret business needs and recommend best practices
- Provide technical guidance to junior team members
- Align strategies and solutions with the company's vision
Leadership Competencies
- Strong team management and delegation skills
- Excellent verbal and written communication
- Ability to mentor and lead junior team members
- Strategic thinker with an eye for future trends
- Effective problem-solving and decision-making abilities
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