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Job Opportunity: Telematics Administrator
Closing Date: 06 January 2025
Division: SecureDrive
Location: Midrand
Experience Level: Associate
Industry: Security and Investigations
Functional Area: Information Technology
Job Description
We are seeking an experienced Telematics Administrator to manage and maintain our telematics systems efficiently. The ideal candidate will possess strong analytical and technical skills, with a keen eye for detail to ensure optimal performance of our systems.
Key Responsibilities
Client Management:
- Create and manage client profiles on various platforms.
- Activate billing and ensure accurate unit information is loaded.
System Administration:
- Monitor telematics systems for accurate data collection and analysis.
- Manage B2C portals to enhance user experience.
- Administer the IoT/Sigfox panic system effectively.
Technical Support:
- Troubleshoot hardware and software issues.
- Coordinate with the Amber support desk to resolve technical challenges.
- Handle warranty processes, including device returns and replacements.
Reporting and Maintenance:
- Generate reports on battery levels and unit statuses.
- Maintain updated emergency contact information.
- Conduct serial number scanning and manage escalations.
Operational Tasks:
- Facilitate linking and de-linking of pre-used devices.
- Perform bulk uploads on B2C portals.
- Execute ad hoc tasks as needed.
Team Collaboration:
- Work closely with internal teams to enhance telematics performance.
- Be prepared for afterhours work when required.
Qualifications and Attributes
- Education: Matric (Grade 12).
- Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint).
- Soft Skills:
- Strong analytical and problem-solving capabilities.
- Excellent communication and interpersonal skills.
- High attention to detail and organizational skills.
- Experience: Ability to work independently and collaboratively in a team setting.
Join our team and play a pivotal role in managing innovative telematics solutions. Apply now before the closing date!
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