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Job Opportunity: Takealot Delivery Team Assistant
Location: Cape Town, South Africa
Position Type: Full-Time
Job Overview
Join Takealot's Customer Service team as a Delivery Team Assistant. You will be the central hub for communication between customers, the delivery team, and various stakeholders within the company. Your key role will be ensuring the successful delivery of orders by proactively identifying issues and supporting team members with relevant information and solutions. You will assist with complex delivery queries and take appropriate actions to resolve them.
Responsibilities
- Customer Service: Provide timely, accurate, and professional service to all Takealot Delivery Team stakeholders.
- Problem Resolution: Resolve delivery/service problems by using strong listening skills to clarify issues, identify root causes, and take corrective action.
- Delivery Management: Ensure delivery expectations are managed effectively at both the branch and customer levels.
- Escalation Handling: Address and resolve escalated delivery cases daily, ensuring all queues are cleared.
- Support Communication: Provide inbound and outbound support for Customer Service (CS) queries related to TDT branches.
- Rescheduling: Assist in rescheduling failed deliveries and communicate effectively between customers and branches.
- Complaint Handling: Log complaints regarding TDT branches (e.g., driver conduct or failure).
- Order Management: Create replacement orders for lost or damaged parcels.
- Urgent Deliveries: Coordinate arrangements for urgent deliveries and investigate real-time CS escalations.
- Identify Improvement Areas: Work on identifying gaps and opportunities for improvement within the TDT delivery network.
Requirements
- Customer-Focused: Passionate about providing excellent customer service and creating positive customer experiences.
- Attention to Detail: Exceptional attention to detail in managing delivery processes and customer issues.
- Communication Skills: Proficient in English (both verbal and written).
- Tech-Savvy: Comfortable using various software tools for task resolution and order tracking.
- Problem-Solving: Strong analytical skills with the ability to think critically and use data to inform decisions.
- Team-Oriented: Collaborative with internal and external teams, able to work under pressure.
- Experience: Minimum of 6-12 months in customer service, with logistics or supply chain experience being advantageous.
- Flexibility: Ability to work weekends, overtime, and adapt to changing demands.
Qualifications
- Education: National Senior Certificate or higher.
Why Join Takealot?
Takealot is an entrepreneurial, dynamic, and customer-centric company. As part of the team, you'll be working with smart, driven individuals who love creating solutions and driving the company towards its goal of becoming Africa’s leading e-commerce platform. If you are passionate about e-commerce, customer experience, and solving problems creatively, Takealot wants you!
If you are an extraordinary mind who thrives in a fast-paced environment, join the team and help revolutionize e-commerce in Africa.
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