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Job Opportunity: Client Service Administrator
Company: Momentum Corporate
Location: Cape Town, Western Cape, South Africa
Position Type: Permanent
Closing Date: 10 January 2025
Role Overview
The Client Service Administrator plays a key role in delivering effective and efficient client services through the administration of group schemes. This role involves responding to client queries promptly, managing scheme data, and ensuring the seamless administration of insurance and retirement schemes.
Minimum Requirements
- Education: Grade 12 or NQF level 4.
- Experience: 2–5 years in an insurance administration environment.
- Employee Benefits administration experience is advantageous.
- Technical Skills: Intermediate Excel skills preferred.
Key Duties and Responsibilities
Administration
- Independently manage the full administration of risk and retirement schemes.
- Perform accurate member and risk contribution reconciliations.
- Investigate and resolve non-reconciling items.
- Administer scheme data from fund entry to exit stages.
- Process claims and ensure timely payments for all claim types.
Client Service
- Resolve client queries via email and phone with first-time resolution.
- Address and coordinate applications, contacting clients directly when needed.
- Collaborate across teams to ensure timely completion of tasks.
- Build and maintain strong client and stakeholder relationships.
- Assist clients efficiently, embodying Momentum Metropolitan values to ensure client retention and satisfaction.
Risk and Compliance
- Mitigate and escalate risks as necessary when handling client requests.
- Stay updated on product and legislative changes to provide accurate support.
Reconciliation and Reporting
- Reconcile scheme data monthly to support accurate client reporting.
Competencies Required
- Accountability: Demonstrates ownership of tasks and responsibilities.
- Attention to Detail: Ensures accuracy in administrative tasks and reporting.
- Customer Orientation: Puts the client’s needs at the forefront.
- Communication Skills: Communicates effectively with clients and stakeholders.
- Planning and Organizing: Manages time and tasks efficiently.
- Teamwork: Collaborates effectively with team members to achieve goals.
Additional Information
- Compensation: Role is based on a Pay for Performance structure.
Apply Now
Be part of a dynamic team dedicated to delivering exceptional client service. For further details, visit the official Momentum Careers page.
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