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Job Title: Contact Centre Agent
Location: Netstar, Midrand
Time Type: Full-Time
Posted On: Today
End Date to Apply: November 13, 2024 (3 days left to apply)
Job Requisition ID: R-9415
Job Description:
Netstar is seeking a Contact Centre Agent to join their team in Midrand. The main responsibility of this role is to handle various customer interactions, including managing inbound and outbound calls, emails, and chats. The ideal candidate should have a customer-oriented attitude and excellent communication skills to provide top-notch service to Netstar's customers.
Key Responsibilities:
- Handle incoming customer calls.
- Manage incoming customer emails.
- Handle incoming customer chats.
- Make outbound calls to customers as needed.
- Ensure excellent service during all inbound and outbound customer interactions.
Experience and Skills:
- Experience: 1-2 years of call centre experience is required.
- Communication: Strong oral and written communication skills are essential.
- Customer Service: Previous customer service experience is required.
- Telephone Manner: Must have an excellent telephone manner, demonstrating professionalism in all interactions.
Qualifications:
- Minimum Qualification: Grade 12 / National Certificate Level 4 (Required).
- Additional Education: National Certificate Level 4 (N4) or Grade 12 is required.
This is an excellent opportunity for those looking to develop their skills in customer service and call centre operations. If you meet the qualifications and are eager to join a dynamic team, apply today before the closing date!
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