Service Consultant

Location: Soshanguve, Pretoria, South Africa
Job Reference: 141639
Date Posted: 27 August 2025
Closing Date: 29 August 2025
Job Type: Full-Time

Job Purpose

To enhance client satisfaction by promoting and assisting with digital and self-service solutions, handling cash transactions, performing basic maintenance on service devices, and ensuring smooth branch operations. This role aims to support business goals while exceeding client expectations.

Key Responsibilities

Client Engagement

Assist clients with queue flow and self-service devices.
Guide clients in downloading and using online banking apps.
Support clients in purchasing prepaid services (e.g., airtime, data).
Help clients access statements, cards, and documents via self-service.
Build lasting relationships by keeping clients informed on requests.
Educate and assist clients with digital services and account subscriptions.
Identify service needs and route requests for appropriate intervention.
Facilitate online transaction conversations and support client migration to digital channels.
Capture sales leads and referrals for cross-selling opportunities.

Business Operations

Perform over-the-counter cash transactions and assist with forex requests.
Balance, secure, and destroy branch stock (e.g., cards) as per policy.
Maintain and replenish ATMs and self-service devices.
Perform first-line maintenance and manage consumables for branch devices.
Ensure cash efficiency, recycling, and treasury holdings are effectively managed.
Prepare and hand over transactional documents (WASTE) on time.
Control queue management and assist priority clients.

Risk and Compliance

Adhere to cash limits, drop safe controls, and authentication protocols.
Prevent losses and fraud through compliance with policies and mandates.

Contribute to Nedbank Goals

Act in the client’s interest, deliver on promises, and take accountability.
Support team and personal development goals while ensuring compliance.
Enhance digital channel usage and promote migration to self-service options.

Minimum Requirements

Education:

National Diploma (NQF Level 6)

Experience:

1–2 years in Retail/Banking client service
Cash handling and 1st line technical problem resolution
Technology and digital services experience
Foreign exchange (forex) experience is advantageous

Technical / Professional Knowledge

Customer service principles
Banking product knowledge
Problem-solving techniques
Relationship management
Governance, risk, and control standards
Nedbank security procedures
Forex product handling

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work and Time
Adaptability and Stress Tolerance
Continuous Learning

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Service Consultant