Input Handling Administrator
Reference Number: HOL250716-4
Closing Date: 19 July 2025
Position Type: Permanent
Business Unit: Hollard Life Solutions
Department: Claims
Job Family: Operations – including Claims, Policy Servicing, Underwriting, and Retentions
Reports To: Senior Claims Manager
Number of Positions: 1
Location: Parktown, Gauteng, South Africa
Job Purpose
The role focuses on indexing within the Life Claims team. The successful candidate will be responsible for accurately and efficiently processing claims and queries, supporting the team to ensure that service delivery standards are consistently met.
Key Responsibilities
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Deliver efficient, high-quality service in line with set targets and Service Level Agreements (SLAs)
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Accurately index and allocate documents within claims workflows
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Resolve queries from customers, brokers, branches, and partners—emphasizing first-contact resolution
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Maintain proper documentation and ensure accurate record linking
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Adhere to all Standard Operating Procedures (SOPs), business rules, and Treating Customers Fairly (TCF) principles
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Reduce errors to minimize financial and reputational risk
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Communicate professionally and collaborate effectively with stakeholders and team members
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Support continuous improvement by reporting system issues and contributing feedback
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Apply product knowledge effectively to handle daily tasks
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Demonstrate accountability and maintain high standards of work quality
Required Knowledge and Experience
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Minimum 2 years’ experience in the financial services industry
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Background in administrative support or operations
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Strong understanding of customer service principles
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Proficiency in computer systems and administrative tools
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Excellent verbal and written communication
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Strong organizational and time-management skills
Educational Requirements
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Matric (Grade 12) – Required
Application Instructions
Interested candidates should submit their application before the closing date, 19 July 2025, using the reference number provided.
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