OPERATIONS SUPPORT SPECIALIST
Reference Number: RAN250911-2
Job Title: Operations Support Specialist
Portfolio: Finance
Job Type Classification: Permanent
Closing Date: 2025/09/23
Location – Country: South Africa
Location – Province: Gauteng
Location – Town / City: Glenvista
Location – Site: Rietvlei
Job Advert Summary
Provide support to the FSSC functions in improving the operational performance of their teams. This individual will work with the Service & Operations Manager and the Function Heads to identify and qualify performance improvement opportunities, shape them into work packages/projects, ensure they have the required performance improvement support skills (e.g., Business Analysis, LEAN), and track progress. The role also involves acting as a professional and efficient interface between the FSSC and its customers and providing first-line support for all services provided by the FSSC. Additionally, the role prepares reports for the Service & Operations Manager measuring the performance of the FSSC in delivering services to its customers.
Minimum Requirements
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B.Com degree
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At least 4 years’ experience in Business Analysis and process optimisation or preparing & presenting management information
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Technology and automation literacy and knowledge
Primary Duties
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Shared Service process analysis and improvement
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Service level efficiency identification
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Performance monitoring and reporting of shared services activity to the Finance user group
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Change management to all Shared Services staff on implemented efficiencies
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Communicate policies to the client regarding support
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Customer query handling
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Issue resolution
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Prepares dashboard report on FSSC functional performance
Knowledge
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A fair knowledge of the accounting environment
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Knowledge of process optimization practices
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Ability to develop technology specifications
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Good knowledge of Microsoft tools (e.g., Access Database)
Skills
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Good presentation skills
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Effective communication (verbal and written)
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Problem-solving
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Adaptable
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Analytical
Attitude
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Deadline-oriented
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High level of accuracy
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Attention to detail
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Decision making
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Innovative
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