Telemarketing Sales Agent
Company: homechoice
Location: Southern Suburbs (Cape)
Reference Number: HCH-3135
Job Type: Permanent
Work Level: Skilled
Posted: 18 August 2025
EE Position: Yes
Salary: Market Related
Job Description
Are you a natural conversationalist who enjoys connecting with people? This role focuses on introducing homechoice’s products to new and existing customers, achieving sales goals, and delivering outstanding customer service.
Key Responsibilities
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Meet and exceed sales objectives and revenue targets.
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Consistently reach performance targets related to productivity, adherence, turnaround time, and quality.
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Deliver an exceptional customer experience on every call.
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Accurately capture customer information.
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Ensure full compliance with FAIS, FICA, TCF, POPI, CPA, and NCR legislation.
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Professionally present, promote, and sell products/services.
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Act as a brand ambassador—polite, professional, and efficient.
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Remain adaptable and positive in a high-pressure environment.
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Handle objections professionally and ensure customer satisfaction.
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Present products to qualified potential customers.
Requirements
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Matric (Grade 12) – Required
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2–3 years of outbound sales/telemarketing experience in a contact centre – Required
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Proficient in MS Office (Email, Internet, Word, Excel)
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Clear criminal and ITC record – Required
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Must not be debarred under the FAIS Act
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Excellent verbal and written communication skills
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Professional telephone etiquette
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Experience using a dialer system
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Consistently high-performing and target-driven
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Strong understanding of contact centre operations
What You’ll Get
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Basic salary plus commission and incentives
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Modern, creative, and agile work environment
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Lounge and café-style break areas
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Onsite staff restaurant with healthy, affordable meals
Core Behaviours We Value
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Wow our customers
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Walk in our customers’ shoes
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Deliver on promises
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Provide insight-led solutions
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Take ownership and accountability
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Be curious and explore opportunities
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Do things right and on time
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Play as a team and be inclusive
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Be helpful and find the fun in work
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