Call Centre Agent

Company: Pedro’s
Location: Newlands East, KwaZulu-Natal
Industry: Restaurants
Division: Stores
Job Function: Customer Service
Contract Type: Fixed-Term
Experience Level: Entry-Level
Posted: 18 August 2025
Closing Date: 24 October 2025

Role Summary

Pedro’s is looking for friendly, professional Call Centre Agents to handle inbound calls, take accurate food orders, assist with inquiries, and provide a seamless customer experience from call to collection. You’ll also be expected to upsell menu items and ensure all communication with stores is clear and efficient.

Key Responsibilities

Understand the full menu and assist customers with item details and recommendations.
Take and accurately record phone orders for delivery or collection.
Handle special requests or modifications and communicate them to the correct store.
Upsell or cross-sell menu items and extras to increase customer satisfaction and sales.
Maintain professional phone etiquette and deliver excellent customer service.

Minimum Requirements

Matric (Grade 12)
Computer literate
Good phone etiquette
Strong written and verbal communication skills
Experience in inbound calls
Experience in a call centre or similar role

Ideal Candidate Traits

Confident and clear communicator
Customer-focused and polite
Detail-oriented and organized
Able to work under pressure
Sales-minded with a helpful attitude

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Call Centre Agent