Receptionist

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Receptionist

Reference Number: TSE250811-6
Number of Vacancies: 2
Job Type: Fixed-Term Contract
Location: Inland, Gauteng, South Africa
Division: Tsebo Facilities Solutions
Closing Date: 15 August 2025

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Purpose of the Role

To deliver professional, front-line reception and administrative support by managing visitor experiences, handling bookings, and ensuring that workplace reception services are efficiently executed in line with Tsebo’s service standards and client requirements.

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Key Duties and Responsibilities

Visitor & Client Services

• Welcome and direct all visitors professionally

• Record all visitors in the register and ensure proper host sign-off

• Provide venue and amenity information to clients and guests

• Assist with basic concierge services (e.g. taking messages, booking meeting rooms, arranging catering)

Meeting Room & Facility Management

• Ensure meeting rooms are clean, set up, and equipped (e.g. water jugs, glasses, cables, whiteboards)

• Conduct daily inspections of rooms and technical equipment

• Clean and reset rooms after use

• Track and plan bookings at least 48 hours in advance

• Report maintenance issues to the TFS call centre

Customer Service & Communication

• Handle client inquiries, concerns, and service requests

• Escalate unresolved issues to management

• Follow up on all queries and ensure client satisfaction

• Report feedback and complaints to the Helpdesk

• Support soft and technical services operations

Reporting & Administration

• Maintain accurate records and logs

• Prepare weekly/monthly reports

• Compile required statistics and documentation

• Manage lost & found notifications

Professional Conduct

• Uphold company and client image

• Follow company policies, safety standards, and ethical values

• Take initiative for tasks beyond defined responsibilities when needed

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Skills and Competencies Required

• Technical Skills:

  • MS Office Suite

  • Computer literacy

  • Familiarity with facilities management tools

  • Hospitality/concierge systems knowledge

• Soft Skills:

  • Excellent communication (verbal & written)

  • Strong organizational and time management

  • High attention to detail

  • Conflict resolution

  • Multitasking under pressure

  • Professional and welcoming demeanor

  • Emotional intelligence and resilience

  • Confidentiality and discretion

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Qualifications and Experience

• Minimum Qualification: Grade 12 (Matric) – non-negotiable

• Computer Literacy: Required

• Experience:

• 2–3 years in hotel or customer service

• At least 3 years as a receptionist in a corporate environment

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