Order to Cash Clerk

Company: Fidelity Services Group
Division: Fidelity ADT – Gauteng (FADT)
Location: Midrand, Gauteng
Job Type: Permanent
Experience Level: Associate
Industry: Financial Services
Functional Area: Finance
EE Status: Only open to Employment Equity (EE) candidates
Closing Date: 18 August 2025
Posted: 11 August 2025

Job Overview:

The Order to Cash (O2C) Clerk is responsible for the full cycle of order processing, billing, collections, and customer account management. The role supports healthy cash flow and client satisfaction by ensuring accurate invoicing, effective follow-ups on outstanding payments, and compliance with internal controls.

Key Responsibilities:

Order Management:

Verify pricing, discounts, and sales terms
Ensure all supporting documentation is uploaded to the ERP system

Invoicing & Billing:

Generate and dispatch invoices per agreed customer terms
Ensure billing complies with tax regulations and company policy

Accounts Receivable:

Monitor accounts receivable and follow up on overdue invoices
Reconcile payments and resolve discrepancies
Maintain accurate aging reports and escalate complex issues

Customer Service:

Respond to customer queries regarding invoices, payments, and order status
Resolve disputes or escalate to relevant departments
Maintain up-to-date and accurate customer records, including contractual changes

Reporting & Compliance:

Generate regular reports on collections, receivables, and order status
Ensure compliance with internal controls and audit standards

Minimum Qualifications:

Matric / High School Diploma (Finance/Accounting/Business certificate or degree preferred)
3+ years of experience in Accounts Receivable or Credit Control
Experience working with ERP systems (e.g., SAP, Pulse)
Proficient in Microsoft Excel and financial reporting
Experience managing Commercial, Listed, and Multinational clients

Key Skills and Competencies:

Strong analytical and problem-solving skills
Excellent communication and customer service abilities
High attention to detail and accuracy
Strong organizational skills
Ability to meet deadlines and work under pressure
Adaptability and willingness to learn new systems

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Order to Cash Clerk