Customer Service Clerk

Location: Christiana, South Africa
Job Type: Full-Time
Job Requisition ID: R-15977731
Application Deadline: 20 August 2025 (1 day left to apply)
Posted: 2 days ago
Industry: Banking / Financial Services
Company: Absa Group

Job Overview:

Absa is seeking a Customer Service Clerk to join its team in Christiana. The role is focused on delivering efficient and accurate customer support, addressing service requests, complaints, and queries, all while ensuring compliance with standard operating procedures, risk policies, and customer service standards.

Key Responsibilities:

Customer Service:

Respond efficiently, accurately, and professionally to all customer queries, complaints, and requests
Promote a positive customer experience through timely and courteous service

Process Compliance:

Adhere to all operating procedures within the Customer Services Centre
Identify and suggest improvements to enhance client servicing processes

Risk & Compliance:

Ensure all customer service activities comply with Absa’s internal risk, compliance, legal, and regulatory requirements

Stakeholder Engagement:

Build and maintain professional relationships with internal and external stakeholders
Understand stakeholder needs and address issues promptly

Self-Development:

Take ownership of personal training and development
Stay up to date with industry trends, products, and compliance standards

Minimum Requirements:

Education: Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies (Required)
Location: Must reside in Christiana or nearby areas

Ideal Candidate Profile:

Strong communication and interpersonal skills
Proactive and solution-oriented
Detail-focused and able to follow procedures
Customer-centric mindset
Committed to personal development and continuous learning

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Customer Service Clerk